SMS Compliance (TCPA)

The Telephone Consumer Protection Act (TCPA) regulates telemarketing calls and SMS messages.

Key Requirements:

• Obtain prior express written consent before texting
• Honor opt-out requests immediately
• Only send during permitted hours (8am-9pm local)
• Identify yourself as the sender
• Include opt-out instructions

Valid consent requires:

Written Agreement that includes:

• Clear disclosure that texts will be sent
• Description of message types
• Statement that consent isn't required for purchase
• Opt-out instructions

Methods:

• Web forms with checkbox
• Paper forms
• Text-to-join keywords

Trackably helps you stay compliant:

✅ Automatic Opt-Out Handling - STOP, UNSUBSCRIBE, CANCEL automatically processed ✅ DNC List Integration - We check against Do Not Call registries ✅ Time Zone Detection - Messages sent during permitted hours ✅ Consent Tracking - Record and timestamp all consent ✅ Audit Logs - Complete history of all messages sent